Terms and Conditions Heng36 – Complete Member Guide

1 Acceptance of Terms and Conditions

These terms and conditions ("Agreement") constitute a legally binding agreement between you ("Member") and heng36 ("Platform", "We"). By accessing, registering for, or using any services offered by heng36 at https://heng36.st, you hereby acknowledge that you have read, understood, and agree to comply with all terms and conditions contained in this document.

This agreement takes effect as soon as you click the "Register" button or access any section of the heng36 platform. These terms are subject to amendment from time to time, and you are responsible for reviewing the latest version, which will always be available on this page.

• Continued use of the platform after an amendment to the terms is published will be considered acceptance of the revised terms.
• Heng36 reserves the right to amend, modify, or add to these terms at any time without prior notice.
• Any disputes arising from this agreement will be governed in accordance with applicable law.

2 Member Eligibility

To register and use the heng36 platform, you must meet all of the following eligibility criteria without exception:

• Be at least 18 years of age at the date of registration.
• Not a citizen or resident of any country that prohibits or restricts the use of online entertainment platforms.
• Not currently listed on any self-exclusion list or gambling ban issued by any relevant authority.
• Act in your own personal capacity and not as an agent, proxy, or representative of any third party.
• Having full legal capacity to enter into a binding agreement.

3 Account Registration and Management

Each member is only permitted to hold one (1) active account on the heng36 platform. Ownership of multiple accounts by the same individual is prohibited and may result in the termination of all related accounts along with forfeiture of any existing balances.

• You must provide truthful, accurate, and up-to-date information during the registration process.
• You are solely responsible for maintaining the confidentiality of your account username and password.
• All activity that occurs under your account is solely your responsibility, whether carried out by you or by any other party.
• Heng36 reserves the right to request identity verification (KYC) documents at any time for account verification purposes.
• Accepted KYC documents include the Malaysian identity card (MyKad), a valid passport, bank statements, and proof of address.
• Accounts that fail to complete the KYC process within the stipulated period may be suspended until verification is complete.

If you suspect your account has been accessed without authorisation, please contact the heng36 customer support team immediately through the available support channels.

4 Deposit and Payment Methods

Heng36 accepts deposits via a variety of secure and trusted payment methods, including DuitNow, FPX, Touch 'n Go eWallet, and online bank transfers. All deposit transactions are processed in real time and credited directly to your gaming account.

• The minimum deposit amount is RM 30, and the maximum limit varies depending on the selected payment method.
• Heng36 does not charge any processing fees for deposits made by members.
• Deposited funds must originate from a bank account or digital wallet registered in the member's own name.
• Depositing using third-party funds is strictly prohibited and may result in account suspension.
• If a deposit is not credited within 15 minutes, please contact customer support with proof of the transaction.

5 Fund Withdrawal

Members are entitled to withdraw funds from their heng36 account at any time, subject to the following conditions, which must be fully met before a withdrawal request is processed:

• Identity verification (KYC) must have been completed and approved by heng36.
• Any active bonus wagering requirements must be completed before a withdrawal is permitted.
• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals are processed within 1 to 24 business hours depending on the selected method and current request volume.
• Withdrawals must be credited to a bank account or digital wallet registered under the same member's name.
• Heng36 reserves the right to conduct additional security checks before approving large withdrawal amounts.

In exceptional cases such as suspected fraudulent activity or legal compliance requirements, heng36 reserves the right to hold withdrawals while an internal investigation is conducted.

6 Bonuses, Promotions & Special Offers

Heng36 offers a wide range of bonuses and promotions to new and existing members. All bonuses and promotions are subject to the specific terms stated in their respective conditions, in addition to the following general terms:

• The welcome bonus is only available to new members making their first deposit.
• All bonuses are subject to wagering requirements that must be met before any withdrawal is permitted.
• Wagering requirements are calculated based on the bonus amount received, unless otherwise stated in the relevant promotion's terms.
• Bonuses may not be combined with other promotions unless explicitly stated in the relevant promotion's terms.
• Heng36 reserves the right to void any bonus if the terms of the offer are found to have been breached.
• Each member is only eligible to claim each type of bonus once, unless the relevant promotion states otherwise.
• Heng36 reserves the right to modify, suspend, or terminate any promotion at any time.

7 Game Rules and Conditions

All games available on the heng36 platform operate using a certified Random Number Generator (RNG) that has been audited by an accredited independent body. This ensures fairness and transparency in every game outcome.

• The outcome of all games is final and cannot be disputed once concluded, unless a verifiable technical error is established.
• In the event of a technical failure or system disruption during an active game, heng36 reserves the right to void the affected round and return the wager to the member's account.
• Members are responsible for ensuring a stable internet connection while playing. heng36 is not liable for any losses resulting from connectivity disruptions on the member's end.
• The RTP (Return to Player) value for each slot game is available in the respective game information and is calculated statistically over the long term.
• Minimum and maximum betting limits for each game are set by the game provider and displayed within the game interface.

8 Prohibited Activities

The following activities are strictly prohibited on the heng36 platform and will result in firm action, including immediate account termination, forfeiture of fund balances, and reporting to the relevant authorities:

• Using automated software, bots, scripts, or any technology that provides an unfair advantage in games.
• Manipulating the system, exploiting software bugs, or attempting to hack the platform.
• Money laundering or using the platform for any unlawful financial activity.
• Fraud in any form, including the use of stolen credit cards or payment information.
• Providing false or misleading information during registration or the KYC process.
• Colluding with other members to exploit the bonus system or manipulate game outcomes.
• Transferring or selling your account to another party.
• Using a VPN or proxy to conceal your actual location in order to bypass geographical restrictions.

9 Account Termination and Suspension

Heng36 reserves the right to suspend, restrict, or terminate any member's account at any time for the following reasons:

• Violating any terms and conditions stated in this document.
• Suspicion of fraud, money laundering, or other illegal activities.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Request by a legal authority or relevant enforcement body.
• Internal business decisions of heng36 that do not require justification to members.

Members may also close their own account at any time by contacting the heng36 customer support team. Prior to account closure, all valid fund balances (excluding bonuses that have not met wagering requirements) will be processed for withdrawal in accordance with standard procedures.

10 Privacy and Data Protection

Heng36 is committed to protecting the privacy and personal data of all members. The collection, processing, and storage of your personal data is carried out in accordance with heng36's Privacy Policy, which forms part of this agreement.

• Your personal data is collected solely for the purposes of account management, payment processing, identity verification, and service improvement.
• Heng36 uses 256-bit SSL encryption to protect all data transmissions between your device and our servers.
• Your data will not be shared with third parties for marketing purposes without your explicit consent.
• Heng36 may share your data with the relevant authorities when required by law.

For more information on how we handle your personal data, please refer to Privacy Policy our complete.

11 Disclaimer of Liability

The heng36 platform is provided "as is" and "as available". While we strive to ensure continuous and high-quality service, heng36 makes no warranties, express or implied, regarding the following:

• The continuous or uninterrupted availability of the platform at all times.
• The suitability of the platform for any purpose other than online entertainment.
• The accuracy of third-party information displayed on the platform.

Heng36 shall not be liable for any direct, indirect, consequential, or incidental losses arising from the use of the platform, including but not limited to financial losses resulting from game outcomes, technical disruptions, or heng36's business decisions.

12 Terms Amendment and Communication

Heng36 reserves the right to amend, update, or improve these terms and conditions at any time. The latest version of the terms will always be available on this page with a clear update date. It is the member's responsibility to review these terms periodically.

• Significant amendments to the terms will be communicated to members via email or in-platform notifications.
• Continued use of the platform after the effective date of an amendment will be considered acceptance of the revised terms.
• If you do not agree with the amendments, you have the right to close your account before they take effect.

For any enquiries regarding these terms and conditions, please contact the heng36 customer support team, who are ready to assist you at any time through the support channels available on our platform.